Privacy Policy – Keep It Zen

Effective Date: 26/05/25

At Keep It Zen, we’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website (https://www.keepitzenonline.com) or make a purchase from us. It also outlines your rights under Australian law.

1. What We Collect

Device Information

When you visit our website, we automatically collect certain information about your device and browsing behaviour. This includes:

  • Browser type

  • IP address

  • Time zone

  • Pages viewed

  • Referring websites or search terms

  • Cookies installed on your device

This is collectively referred to as Device Information.

Order Information

When you place or attempt to place an order through our website, we collect personal details such as:

  • Your name

  • Billing and shipping addresses

  • Payment details (processed securely)

  • Email address

  • Phone number

This is referred to as Order Information.

Together, Device Information and Order Information are called Personal Information in this policy.

2. How We Collect Information

We use technologies including:

  • Cookies – Small data files used to track site activity and personalise your experience. You can disable cookies in your browser settings.

  • Log files – Track website actions, including IP address, referring/exit pages, and timestamps.

  • Web beacons/pixels – Electronic files used to understand user behaviour on our site.

3. How We Use Your Personal Information

We use your Order Information to:

  • Process and deliver your purchases

  • Communicate with you about your order

  • Screen for fraud or potential risks

  • Send you updates or promotions (if you’ve opted in)

We use Device Information to:

  • Monitor traffic and usage patterns

  • Improve our website and user experience

  • Detect and prevent fraud or misuse

4. Sharing Your Personal Information

We share your Personal Information only with trusted third parties that help us operate our store:

  • Squarespace – Our website is hosted on Squarespace.

  • Google Analytics – To understand customer behaviour. Learn more: Google Privacy Policy. You can opt out here: Google Opt-Out.

We may also disclose your information where required by law or to protect our legal rights.

5. Do Not Track Signals

Some browsers send "Do Not Track" signals. At this time, we do not alter our data collection in response to such signals.

6. Your Rights

Australian Residents

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Ask us to delete your data (subject to legal or contractual obligations)

To exercise these rights, contact us at hello@keepitzen.com.au.

European Visitors (GDPR)

If you're located in the EU, you have additional rights under the General Data Protection Regulation, including data access, portability, and the right to object to certain processing.

Please note: your data may be transferred outside of Europe (e.g. to Australia, Canada, or the U.S.) when using our services.

7. Data Retention

We retain your Order Information for our records unless and until you request its deletion. This helps us manage returns, tax compliance, and customer service.

8. Security

We take reasonable steps to protect your data, including secure encryption for payment information. However, no system is 100% secure, so please use our site with appropriate caution.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Updates will be posted here with a revised "Effective Date."

10. Contact Us

For questions, access requests, or complaints regarding your privacy, contact us at:

📧 keepitzen@outlook.com
🌐 keepitzenonline.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au