SHIPPING

Orders will be sent by Australia Post. We offer flat rate shipping on all our products within Australia.

All goods are shipped & a tracking number will be provided.

Regular Shipping orders placed before 12pm AEDT will be processed and dispatched within the next 3 business days.

Express Shipping orders placed before 12pm AEDT will be processed and dispatched within the next 2 business days.

Please note that delivery times are estimates provided by Australia Post. Keep It Zen will not be held responsible for any delay caused by the shipping providers.

 

  • Local Drop Off (Within 5Km of Ashgrove, QLD) FREE between 10am & 4pm

  • Orders $200 and over FREE Metro areas up to 3 - 4 business days. Rural areas up to 6 business days.

  • Regular Shipping $9.95 - 17.95 Metro areas up to 3 - 4 business days. Rural areas up to 6 business days.

  • Express Shipping $15 - 24.95 Metro areas 1 - 2 business days

    We currently only ship within Australia

    Returns

    If you have changed your mind, you may return items purchased within 14 days for a credit note or exchange for an item at the current same value. The item(s) must be unworn/unused. 

    We do not offer refunds for change of mind.

    If your item is faulty, we will offer you a full refund with proof of purchase. If you do not have your receipt, we will happily exchange your item for another of the same value. 

    For safety and hygiene reasons, we do not accept exchanges or refunds for earrings and hair/face accessories unless the items are faulty.

    If your item is faulty, please contact us at keepitzen@outlook.com and we will assist you with the process.